Search our FAQ for answers to anything you might ask.
The Customer Service Skills Assessment helps you evaluate customer service representatives in job interviews by testing the various skills that every successful candidate should possess to meet the needs of your business. A customer service or support agent is at your business forefront because every customer who needs help first contacts the support team. They answer questions, diagnose problems, and provide solutions to customer issues. While the responsibilities of this position vary greatly by industry, there are some skills that all successful customer service or support professionals should share. This test assesses all the required skills the candidates must have and help you to hire the most skilled people.
You can use this test to hire sales managers, customer service representatives, and customer service support members and managers.
Customer service representatives are typically the first point of contact between a company and its customers. Therefore, they may assist customers with complaints and questions, and provide customers with information about products and services. This includes responding to emails, handling complaints, and assisting with general customer inquiries. This assessment includes the candidate's problem-solving, natural communication, and sales skills. This test measures all the necessary skills that a candidate must have in order to work as a sales representative, so by using this test, which contains 20 questions, you can hire the best candidates in this field.
Create pre-employment assessments in minutes to screen candidates, save time, and hire the best talent.Try for free
Achieve virtually any design and layout from within the one template.
Whether you're a startup or a global enterprise, learn how to integrate with Front.
We help power millions of businesses to built and run smoothly.
With Front Pay, you can check out across the web and in apps without having to enter any payment information.
From boarding passes to transit and movie tickets, there's pretty much nothing you can't store with Front Pay.
I love Front Pay for cash back, reward points and fraud protection – just like when you're swiping your card.
Evaluate your options better and learn more about them.Learn more