Build stronger public sector teams with skills‑based hiring

Checks comfort with numbers and basic calculations, useful for budgets, performance indicators, and resource allocation.

Tests applied numerical skills in financial contexts, relevant for roles handling payments, benefits, grants, or funding programs.

Assesses understanding of core accounting concepts, helpful for finance, audit, and budget monitoring roles.

Measures how quickly candidates learn, spot patterns, and adapt to new policies, systems, and regulations.

Tests how well people evaluate information and arguments, important for assessing evidence, options, and potential impacts.

Presents realistic public service scenarios to reveal judgment on fairness, compliance, escalation, and citizen impact.

Assesses mental flexibility and switching between tasks, helpful for juggling casework, meetings, and cross‑department collaboration.

Provides a broad signal of general reasoning and learning potential in complex, regulated environments.

Focuses on handling questions and concerns professionally, mirroring interactions at service desks, call centers, and frontline offices.

Assesses clarity and tone in written and spoken responses, directly relevant to letters, reports, and conversations with citizens and partners.

Evaluates reading precision and language use, important for interpreting legislation, guidance, and policy documents.

Tailored to front‑line roles managing inbound queries about services, applications, or payments.

Assesses skills for phone‑based support, useful for centralized public service helplines.

Evaluates how candidates troubleshoot and guide users, relevant for teams supporting staff or citizens with digital portals and systems.

Tests follow‑up and relationship handling, suited to roles managing key stakeholders, partner organizations, or funded projects.

Assesses in‑person service mindset, helpful for reception, event, or public‑facing hosting roles in government buildings.

Measures organization and basic communication for front‑of‑house roles greeting visitors and directing enquiries.

Looks at planning and coordinating multi‑step work, such as policy rollouts, program launches, and change initiatives.

Evaluates prioritization and scheduling, essential for managing caseloads, deadlines, and competing operational demands.

Assesses delegation, feedback, and oversight skills for team leaders, managers, and heads of service.

Tests basic HR and people‑management understanding for leaders who also handle hiring, performance, and conduct in public settings.

Explores how a person’s values and style can positively contribute to your public service culture and mission.

Assesses awareness of others’ feelings and self‑regulation, important for sensitive citizen and team conversations.

Looks at what drives candidates and how they persist, relevant for demanding, mission‑driven public roles.

Measures practical workplace English, ensuring staff can handle everyday instructions, calls, and written communication.

Assesses advanced English for complex communication, key for drafting policies, reports, and formal correspondence.

Tests process and data understanding, useful for roles improving services, analyzing demand, or shaping reforms.

Evaluates how candidates gather and interpret insights, relevant for public consultations, surveys, and program evaluation.

Checks ability to produce and format documents, important for reports, briefings, and public information materials.

Assesses how people prepare and reach agreements, directly relevant for roles dealing with partners, suppliers, or cross‑government initiatives.